Archive for March, 2013

Product and Specification Guarantees

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Product and Specification Guarantees

While both Product and Specification guarantees are important to consider when purchasing an inspection system, these features can easily be overlooked. With the overwhelming amount of information to consider, including specifications and customer service, guarantees can be the last thing on your mind.

On the next few pages, we’ll share with you why these guarantees are a critical factor to consider, and what you should expect from them.

Product Guarantee

A product guarantee is one of the most fundamental ways to make sure your investment is protected.  It helps ensure that the product lifetime will meet your expectations by offering repair solutions should problems arise. Each company that offers a product guarantee has their own terms for what is covered, so it’s important to make sure each company’s coverage is clear.

Manufacturer’s Defects:

Manufacturer’s defects are introduced during the manufacturing process. Most guarantees or warranties cover these kinds of defects.

Wear and Tear:

Products undergo wear and tear as a part of the normal day-to-day operation. While this is largely unavoidable, it shouldn’t compromise the functionality of the system for an extended period of time after installation, at earliest.

Parts and Factory Labor:

Typically, manufacturers will service their systems once returned to their factory. For covered systems, parts and labor costs are included under the warranty. Additionally, companies often offer on-site service calls for an extra cost. It’s important to know how long a manufacturer will be able to provide parts for your system. Look for a company that has a service track record of 10 years or longer.

Extendibility:

Typically, a product guarantee will cover a product for 1-2 years. Many companies offer you the ability to extend or expand this coverage for an additional cost.

Service Arrangements:

If the time does come for repairs, where will service be done? The most typical arrangement is to remove the system from the press and send it to the factory for repairs. Many companies also offer service arrangements as a part of their purchase agreements, where on-site service time can be purchased.

Specification Guarantee:

A specification guarantee assures that the system will perform to the specifications outlined in the purchase agreement. This can also be called a performance or satisfaction guarantee. Below are a few of the most important specifications that should be covered under any specification guarantee

Minimum Defect Size:

The smallest defect that the system will be able to detect. This is a function of the resolution of the camera and field of view. When comparing minimum defect size, be sure to note how it is expressed. Often, it is indicated by area (mm2), but this can be misleading. For example, a .0016mm2 defect can have measurements of .04mm x .04mm or .02mm x .08mm (among others), giving two very different minimum measurements.  To avoid confusion, both height and width should be stated (for example: .04mm x .04mm).

Field of View: 

This measurement is typically expressed in inches or millimeters, and indicates the physical size of the area being scanned by the camera. Example: 6” x 4.5” (150mm x 115mm)

Minimum/Maximum Speed: 

Systems can have speed restrictions due to many factors, including processing power of the computer, software limitations, and hardware limitations. Ideally, a system should be able to inspect from 0 to full press speeds, even during transitions, but not all systems can.

For more information on these specifications, see January’s “Inspection System Specifications Explained.”

A Specification Guarantee will be good for a given amount of time from installation. If the company you’re considering doesn’t offer a specification guarantee, be sure to consider what options you will have if the system doesn’t perform like you need. There can be a lot of downtime associated with the exchange or return of a product, and that translates to a loss of profit. A specification guarantee provides you with accurate performance information for the system you are purchasing, so you can make your decision with peace of mind.



March 2013 Monthly Focus: Product Specifications and Guarantees

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Welcome to part 3 of our 4 part series dedicated to helping you understand the most important aspects of inspection systems.

We’ll be at ICE Expo 2013 this year in Orlando, Florida. Be sure to visit us at booth 831!

Product and Specification Guarantees

While both Product and Specification guarantees are important to consider when purchasing an inspection system, these features can easily be overlooked. With the overwhelming amount of information to consider, including specifications and customer service, guarantees can be the last thing on your mind.

This month, we’re taking some time to share with you why these guarantees are a critical factor to consider, and what you should expect from them.

  questionnaire

Be sure to look for next month’s article, "The Forward Looking Impact of your Inspection System Purchase." This article will explore the impact an inspection system can have on production and your bottom line, as well as take a look into how you can make sure your systems keeps up with the pace of technology.

March’s InfoBYTE

Each month we present a new bit of trivia that we call an InfoByte. You can check out previous InfoBytes in our newsletter archive.

This month we explore 3D printing.

In 1986, Charles Hull obtained a patent for Stereolithography, or the process of printing 3D objects. This was the beginning of a revolutionary industry whose effects were far-felt.

Here are just a few of the milestones of the 3D printing industry

1999: The first engineered organ, a bladder, is successfully transplanted. It was built on a 3-D scaffold, and coated with the patient’s own cells.

2005: RepRap is founded, with the intention of creating the first open-source printer that can print its own parts. Darwin, the first self-replicating printer, was released in 2008.

2008: In addition to the introduction of Darwin, Shapeways also launches, allowing designers to order inexpensive 3-D printing of their own works. In the biomedical field, 2008 saw the first use of a prosthetic leg that was printed as a single, complete structure, without need for assembly.

2009: The first blood vessel was printed.

2011: The prototype car with a first 3-D printed body was debuted at TEDxWinnepeg

2012: A custom, 3-D printed prosthetic jaw was successfully implanted into an 83 year old woman who was suffering from a cronic bone infection.

For more information, check out this inforgraphic.

March 2013
  • Product and Specification Guarantees
  • March’s InfoBYTE
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