Archive for the ‘ Testimonial ’ Category

Hub Labels- Kevin Roof

logo-hublabels-verticalI highly recommend your products. When working right, they are far better than the ones we had been using. But the customer service is flat out the best I’ve dealt with. Only exception might be the bearing salesmen down the street that keep bringing me donuts, but that’s a different story all together.



Green Leaf Paper- Jorge Andrade, Printing Department Lead

greenleaf

Tell me a little about the application you’re using the RX200 on.
Well, we have an RG Engineering 4 colorFlexo press. We’re using synchronized cameras. They’re used daily to inspect the front and the back on the wide web- the thermal side, and the back of the thermal. Most of the time, we are running wide web. 53.5” web. Once a week it’s 43”.

What were the issues you were facing that prompted you to look into getting an inspection solution on your press.
We bought a used press in 2007. It only had one camera. About 70% of the product that we run are front and back. We had to manually strobe the back of the web, because we only had one camera.

We got quotes for getting another system. We got a quote from the company the supplied the original camera, but I had issues with their customer service.

If you don’t mind me asking, what kind of issues did you have with their customer service?
We sent the unit into them for a tune-up. The product was shipped back damaged. It took them a long time to get to it.  I wasn’t happy with their response time.

Has PC Industries done what you expected of them?
Customer service is good. I’ve called and sometimes I get voicemail, but the response time is usually between 30 and an hour.

Were there any system-based reasons you went with the RX200 over another BST? Any features we offered other than customer service?
The features are very similar. You have 120 IPM (images per minute), as does the original camera supplier. We could upgrade to 300, but it costs more. Your system was more affordable.
And Teamviewer. That’s a really big plus. If my operators are having problems, I can help them from home.

So you do support for your operators from home.
Yes.                                                                          

What kind of improvements have you seen in the press runs since you implemented the system?
We don’t have to fight with single camera units any more. With the original camera, because we had to switch and manually strobe each side, we were running about 550 FPM. Once we got the system installed, for 3 color jobs, we’re running 1000 FPM plus. We would normally start at about 6am with a job, and we would run through the whole day, into the next day, and sometimes into the afternoon. It could take 2 days. With the cameras, we start at 6am, usually run 16 hour shifts, and we’re done by 9:30. Big improvement; the operator is really happy.

And you said you’ve had the system for about a year, right?
Yeah. About a year, we didn’t install it right away. We got it just around Christmas time. It was a good Christmas present.

We did the installation here, in house, me and two engineers, it was fairly easy. The instructions were easy to understand, and system came packaged nicely.  We installed it in one day, and were using it the next. We had some small problems, some questions while we were installing, but those were taken care of.

Did you get support for that really quick when you called?
Yes.

So you’ve been running this on a daily basis with all your jobs, right?
Yes. We run 16 hour shifts, and it’s cut back the time we need for each job.  We’re getting the same amount of work done in less hours.

Have you contact PC Industries about any software problems? Maybe about changing up the features, or making suggestions on the functionality of the system?
We did have a request from our operator that we called about. He wanted to be able to shut off the unit when there was no print on the back, because it would keep strobing. He was more concerned about the life of the strobe light. We called. They said that they could add a switch to turn it off.

So, the suggestion hasn’t been implemented yet, but you’re looking at having it done?
Yes.

And when you talked to the guys here, were the helpful and open to the suggestion, or did you have any issues?
I didn’t have any issues at all. They thought it was a great idea.

Are there any issues you’ve had to contact support about?
Yes. We had to call them because the cameras weren’t synched. They helped us figured out that it was a problem on our end. They said that the tracks were probably dirty. We have a very dusty facility here. So, we cleaned the track and lubed the bearings. We do that regularly now, and it’s been more than a month since we had any problems.

So they were able to track that down pretty quick, then?
Yes.

Have you received any feedback from customers about the orders being done quick, or quality, or anything like that?
Not really from the customers, no. But from the slitter department. They can get their job done faster, and they don’t have to bring stuff back to us. They don’t have to deal with us as much. We’re catching a lot of the problems so it doesn’t slow them down to have to look for them. It’s really improved their whole department- we have 6 slitters, and there’s no down time.

It’s always nice to hear that you’re making the press improvements, but it stretches beyond that to other departments, and even customers. Do you have any other comments or anecdote that you’d like to add?
We feel that you do an excellent job supporting your product, and hope that you continue to in the future.



K. L. Lim Graphic Arts Services – Kllim

The RX200 is working fine. The machine operators and Vincent of TS Plastic are satisfied with its performance after Nick’s repair. With the RX200 back to operation, they save about 100 meters of film on each start up of a new job. They average 4 jobs in 8 hours, therefore the savings is tremendous.



Nosco, Inc. – Russ Haraf, President

“Early detection of printing defects enabled by PC Industries’ vision technology is the key to ensuring product quality.”



True Label Inc. – Bob Napierala, President

“I made a decision to replace multiple 100% electronic inspection systems with PC Industries technology based on a commitment from Jack Woolley. He assured me that their system would perform to our satisfaction, or PC Industries would make whatever modifications were required to meet our needs. Since our installation, we have brought three issues of functionality to Jack and John’s attention, and all three have been added to our systems. Although we have not had an opportunity to validate our most recent modification, I have no reason to believe it will not perform to our satisfaction. I would highly recommend PC Industries to anyone looking to purchase electronic inspection equipment”



True Label Inc. – Jeremy Michael, Production Supervisor

True Label Inc. currently runs 2 Guardian PQV Systems as well as a Rollmapping workstation. We were recently pleased to speak with Jeremy Michael, True Label’s production supervisor, about his experience with PC Industries and our Guardian PQV. We asked him to comment of a variety of topics concerning the systems that they are running, and the following are his unedited responses.

Ease of operator use
Even out of the box, the PQV system is very operator friendly. The system is also very customizable so we were able to add and remove items to make it even more operator friendly for our team.

Time to setup new jobs
Set up time is unmatched. We are able to set up a “NEW” job in less than 5 minutes. “Re-run” jobs are up and running with a couple clicks of the mouse. With the system’s ability to store master images, we are able to us a QA approved master image from run to run. This has drastically reduced set up times as well as quality issues due to bad master images.

Detecting defects
We have used other “100% inspection systems” in the past, and now with the PQV system, for the first time we truly feel we are getting 100% Inspection 100% of the time. We validate our system on a regular basis and have not found any instances of a missed “true” defect. We are able to easily set up the system to allow variations in our print that we have deemed acceptable to our customer standards. This helps in making the operators WANT to use the system because they don’t have to watch the red light go off constantly for “false” defects.

Ignoring false and acceptable defects
The system is very easy to dial in the sensitivities to allow for acceptable variation in print. Being able to set up different “areas of interest” on 1 label allows the system to inspect at different sensitivities. This has allowed us to lower sensitivities on certain problem areas of a label without masking out the spot which is what we were forced to do in the past.

Reducing waste
We have seen a significant reduction in waste with the implementation of the PQV system. Setting up a master image is not only quick, but it uses very little material. We have not had any jobs rejected due to missed defects, like we had in the past with our previous system. The ease of use has made the operators WANT to use the system which has helped in making sure any defects are found and fixed right away. We used to only use our previous inspection system on longer run jobs, because the amount of set up time and waste to set up a master image was too much to justify. Those jobs then were run with just the operator using visual inspection. The PQV system gets used on ALL jobs, because it doesn’t make sense not to use it.

Improving production efficiency
Production has been improved in multiple areas of our process including; Press operation, Auditing, and Rewinding. The press operators are able to get jobs up and running faster, the auditors are able to edit rolls faster because the number of false errors has been reduced, and the Rewinders are able to rewind faster because of the systems accuracy of placing defects.

Software features and technology
We are very happy with the features on the PQV system. PC Industries is using up to date technology to provide a fast and accurate system.

Technical support
In the time that we have had the PQV system, there has never been a moment where I was not able to speak with someone that can solve my problem. The tech support team at PC Industries is one of the main reasons we bought a 2nd system, and will buy a 3rd. They take pride in their work and stand behind their product.

Implementing software features and improvement suggestions
PC Industries has been very open to any ideas we have for improvement. They have spent countless hours listening to our ideas and testing them and even implementing some of them.



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