Green Leaf Paper- Jorge Andrade, Printing Department Lead

    greenleaf

    Tell me a little about the application you’re using the RX200 on.
    Well, we have an RG Engineering 4 colorFlexo press. We’re using synchronized cameras. They’re used daily to inspect the front and the back on the wide web- the thermal side, and the back of the thermal. Most of the time, we are running wide web. 53.5” web. Once a week it’s 43”.

    What were the issues you were facing that prompted you to look into getting an inspection solution on your press.
    We bought a used press in 2007. It only had one camera. About 70% of the product that we run are front and back. We had to manually strobe the back of the web, because we only had one camera.

    We got quotes for getting another system. We got a quote from the company the supplied the original camera, but I had issues with their customer service.

    If you don’t mind me asking, what kind of issues did you have with their customer service?
    We sent the unit into them for a tune-up. The product was shipped back damaged. It took them a long time to get to it.  I wasn’t happy with their response time.

    Has PC Industries done what you expected of them?
    Customer service is good. I’ve called and sometimes I get voicemail, but the response time is usually between 30 and an hour.

    Were there any system-based reasons you went with the RX200 over another BST? Any features we offered other than customer service?
    The features are very similar. You have 120 IPM (images per minute), as does the original camera supplier. We could upgrade to 300, but it costs more. Your system was more affordable.
    And Teamviewer. That’s a really big plus. If my operators are having problems, I can help them from home.

    So you do support for your operators from home.
    Yes.                                                                          

    What kind of improvements have you seen in the press runs since you implemented the system?
    We don’t have to fight with single camera units any more. With the original camera, because we had to switch and manually strobe each side, we were running about 550 FPM. Once we got the system installed, for 3 color jobs, we’re running 1000 FPM plus. We would normally start at about 6am with a job, and we would run through the whole day, into the next day, and sometimes into the afternoon. It could take 2 days. With the cameras, we start at 6am, usually run 16 hour shifts, and we’re done by 9:30. Big improvement; the operator is really happy.

    And you said you’ve had the system for about a year, right?
    Yeah. About a year, we didn’t install it right away. We got it just around Christmas time. It was a good Christmas present.

    We did the installation here, in house, me and two engineers, it was fairly easy. The instructions were easy to understand, and system came packaged nicely.  We installed it in one day, and were using it the next. We had some small problems, some questions while we were installing, but those were taken care of.

    Did you get support for that really quick when you called?
    Yes.

    So you’ve been running this on a daily basis with all your jobs, right?
    Yes. We run 16 hour shifts, and it’s cut back the time we need for each job.  We’re getting the same amount of work done in less hours.

    Have you contact PC Industries about any software problems? Maybe about changing up the features, or making suggestions on the functionality of the system?
    We did have a request from our operator that we called about. He wanted to be able to shut off the unit when there was no print on the back, because it would keep strobing. He was more concerned about the life of the strobe light. We called. They said that they could add a switch to turn it off.

    So, the suggestion hasn’t been implemented yet, but you’re looking at having it done?
    Yes.

    And when you talked to the guys here, were the helpful and open to the suggestion, or did you have any issues?
    I didn’t have any issues at all. They thought it was a great idea.

    Are there any issues you’ve had to contact support about?
    Yes. We had to call them because the cameras weren’t synched. They helped us figured out that it was a problem on our end. They said that the tracks were probably dirty. We have a very dusty facility here. So, we cleaned the track and lubed the bearings. We do that regularly now, and it’s been more than a month since we had any problems.

    So they were able to track that down pretty quick, then?
    Yes.

    Have you received any feedback from customers about the orders being done quick, or quality, or anything like that?
    Not really from the customers, no. But from the slitter department. They can get their job done faster, and they don’t have to bring stuff back to us. They don’t have to deal with us as much. We’re catching a lot of the problems so it doesn’t slow them down to have to look for them. It’s really improved their whole department- we have 6 slitters, and there’s no down time.

    It’s always nice to hear that you’re making the press improvements, but it stretches beyond that to other departments, and even customers. Do you have any other comments or anecdote that you’d like to add?
    We feel that you do an excellent job supporting your product, and hope that you continue to in the future.

     
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